First, go into the setup menu, select Network and check to make sure the “Use DHCP” setting is set to YES, then make sure the AVR/PrePro has an IP address (example 192.168.1.xxx). After confirming you have a valid IP, a good test is to ping the IP address via command prompt on your computer. The computer running Dirac and the AVR/Maestro need to be on the same network.
Make sure in the General Setup menu on the OSD of the AVR/Maestro the Control option is set to “IP”.
If the AVR/PrePro is not acquiring an IP address you can disconnect the Ethernet cable, power cycle the AVR/PrePro, and then plug the Ethernet cable back in. You can also reboot the network router. Then go into the network settings menu again and see if there is an IP address listed.
If you are running Dirac on a laptop connected via wifi, connect the laptop via ethernet.
If you are using a control system that has a network connected controller or processor (Control4, Savant, Crestron, etc) you need to disconnect the controller from the network while running the Dirac software. The reason is that Dirac is sending IP commands to the AVR/PrePro and the control system processor can interfere with this communication when connected to the same network.
If you still can’t get the AVR/PrePro to connect to the network please give our technical support department a call at 425-775-8461.