If you see the message “Contact support, need firmware binary” when you open the DM Smart DSP software then you need to manually reload the firmware on your DM processor or DSP Matrix amplifier.
Check out the Knowledge Base article here for instructions on how to manually reload the firmware. You will be reloading the same firmware that was downloaded when you initially installed the DM Smart DSP software. If you need to update the firmware to the latest version check out the Knowledge Base article here. The latest firmware version for the DM-608/DM-810 and D-4.800/D-6.1200 is currently 1.2.1.
If you still need assistance after reloading the firmware please contact our technical support department at 425-775-8461.