Before downloading and installing the DM Smart DSP software you should power up your DM processor or Matrix DSP amplifier and connect it to your computer via the included USB cable.
After downloading the DM Smart DSP software the .dmg application file should be in the Downloads folder in Finder. You will also see the DM Smart DSP installer on the desktop but don’t double click on that.
Double-click on the DM_Smart_DSP.dmg file in the Downloads folder, then you will see the DM Smart DSP Installer and an Applications folder shortcut in Finder.
Next, drag the DM Smart DSP icon into the Applications folder shortcut > then close the Finder window > in the menu bar at the top of the screen select GO > select Applications in the drop down menu > find DM Smart DSP in the list of Applications > double-click it and follow any prompts to complete the installation process.
NOTE: Due to additional layers of security in macOS Catalina and macOS Mojave you may encounter warning messages related to apps that are not downloaded directly from the Apple App Store, or that are not from an identified developer, or that have not been notarized by Apple (macOS Catalina). Depending on your version of the macOS these warning messages may not have an option to proceed with opening and installing the DM Smart DSP software. See the workaround farther down in this article and please refer to this Apple article for details on the security steps involved with opening apps: Safely open apps on your Mac.
Example warning messages:
In macOS Catalina and macOS Mojave, when an app fails to install because it hasn’t been notarized or is from an unidentified developer, it will appear in System Preferences > Security & Privacy, under the General tab. Click Open Anyway to confirm your intent to open or install the app. You may need to click on the lock icon on the bottom left of the Security & Privacy window and enter your computers login password to allow changes to be made.
The warning prompt reappears, and you can click Open.
The app is now saved as an exception to your security settings, and you can open it in the future by double-clicking it, just as you can any authorized app.
When you get past the Apple security messages and finish the installation you should be prompted to login using the default password of 1234.
Once you are logged in, the green LED in the upper right corner of the software window should be bright green and you should only see your model of processor or amplifier listed to the left of the AudioControl logo (not a drop down menu). If you don’t see the bright green LED and there is a drop down menu of model numbers then you are not actually connected to the processor or amp. Close out the software > power cycle the amp/processor > re-open the software and you should be prompted with the login screen.
Also, remember to drag the DM Smart DSP installer that is on your desktop to the Trash.
If you need assistance please call our technical support department at 425-775-8461. Monday – Friday, 8am to 5pm PST.
Click here for installation instructions for Windows.