First, make sure that the CONTROL setting in the AVR or Maestro setup menu is set to IP. Even if you will ultimately use RS-232 for control, the CONTROL setting needs to be set to IP in order for Dirac to see the AVR or Maestro.
Using the AudioControl remote: Select AMP > MENU > GENERAL SETUP > scroll down to CONTROL > Select IP.
SPECIAL NOTE: If the system you are working on is using a Crestron, Control4, Savant, or other network connected processor you need to temporarily disconnect the control systems processor from the network while running Dirac. (see additional notes below for more information). After you have confirmed the Control setting is set to IP and you disconnected your control systems processor from the network, close out the Dirac software, power off the AVR or Maestro, shutdown your computer and then reboot the network router. After the router is back online power on the AVR/Maestro, restart the computer, and open the Dirac software. This process usually resolves the connectivity issue.
Dirac should be able to locate the amplifier within about 60 seconds after launching the program. If it does not, then the computer is either not on the same network as the AVR/Maestro or there is another device on the network that is blocking communication.
Can you ping the unit’s IP address from the computer running Dirac? Easiest way to do this is via the Command prompt on the computer.
If you can’t ping it, confirm the IP address of the AVR or Maestro is in the same range as the computer running Dirac software.
If you CAN Ping the unit, but Dirac still cannot connect, then there is another device on the network that is blocking communication between Dirac and the AVR or Maestro.
If there is an control system with a network enabled processor on the same network, such as Crestron, Control 4, Savant, etc…it could be the culprit.
Since Dirac is technically a control system as well, having two control systems on the network both sending commands to the same unit at the same time, they can cause network communication conflicts.
Temporarily take the automation system off the network while running Dirac. Relaunch Dirac and scan again.
If the AVR or Maestro still can’t be found, simplify the network. If the computer is connected via WiFi, hard wire the computer to the same switch or router as the AVR or Maestro .
If they are hardwired to the same switch, but still no connection, bypass the switch and connect directly to the router.
If still no connection, reset the AVR/Maestro to factory defaults, reboot computer and router and try again.
If still no connection, call our tech support line at 425-775-8461 or contact us via email via contact page here.