Join the AudioControl Team!

AudioControl is a premier designer and manufacturer of high performance award-winning audio products.  For several decades we have been creating unique products that meet our customer’s needs and satisfy their audio passion.  In our quest for excellence we adhere to the following Guiding Principles:

  1. Highest Possible Quality
  2. Superior Service
  3. Innovation in Everything
  4. Respect for People

These principles carry over in everything we do.

In our desire to continue to offer our customers the best sounding audio products, we are always on the lookout for good folks to join the AudioControl team.  Most of our team members have worked with us for five years, and many have been with us for over ten!

There are no current openings.

There are current openings:

TECHNICAL AND CUSTOMER SUPPORT SPECIALIST

“We are a pioneer and leader in the consumer electronics industry designing, engineering and manufacturing audio products that excite, delight and entertain our customers. We are passionate about creating best in class, market leading solutions that deliver amazing audio and video performance from home to car to the professional”.

Do you love helping people, solving problems, and making someone’s day? Keep reading, if this sounds like you. We are looking for innovative, personable, punctual and highly motivated individuals to join the AudioControl family. Extensive training, tools and support are provided for our fast-paced, challenging, yet rewarding working environment.

If you’re one who has excellent interpersonal and problem-solving talents, has top-notch phone and computer skills, and loves helping others, we want to hear from you! 

Location: Mountlake Terrace, WA, USA

THE JOB

  • You will be on the frontline taking calls and emails about our products
  • First on the phone, first to have a resolution for our customer or dealer
  • You will learn and become an expert on all our current products, while still being able to help a customer with a product from 30 years ago
  • Be able to identify and track potential tech issues in our products and properly document issues to our engineering team

TECH SUPPORT IS ONLY HALF THE JOB

  • You will be working closely with our regional sales reps, distributors and direct dealers to ensure their orders are shipped and arrive on time
  • You will also be working with the production and shipping team to coordinate orders and be able to overcome and figure out any obstacles in getting product out the door
  • You will be taking/entering/processing orders over the phone, email and from our website

YOU ARE

  • Willing and able to go above and beyond to take care of the customer
  • Highly knowledgeable in both audio and video tech supportPrior experience in home automation – Control 4, Savant, Creston, etc…
  • Ideal candidate will have prior experience in supporting audio/video products
  • You know the difference between an EQ and a crossover, know the difference between wiring a speaker in series or parallel and know how to properly gain stage
  • But you also know the difference between HDMI 1.4 and HDMI 2.0 and can explain the difference between Dolby PLII and Dolby digital
  • Have experience in troubleshooting HDMI issues
  • Have pride in your work and be willing to finish the job to the end
  • Must be able to adapt on the fly from tech call to tech call: **We receive a wide range of tech calls ranging from the novice user to the experienced installer in both Home and Audio environments**
  • Experience with ERP and customer management software a plus!

QUALIFICATIONS AND SKILLS

  • Must be able to type 30 WPM
  • Must know your way around a computer, PC and Mac
  • Know how to install, update and troubleshoot software
  • Be able to learn new tasks and programs quickly
  • Must be able to multi-task! We cannot stress this enough!!
    • A big part of the job is being able to stay on top of multiple tech support issues, following up with customers while also staying on top of office work
  • Know your way around Microsoft office – Word, excel, outlook
  • Call management – know how to ascertain the customers problem quickly and efficiently and then offer the right solution
  • Car audio – a big portion of calls will be for our car audio product line – know your line converters, amplifiers and processors!
  • Prior IT and/or computer support experience a PLUS
  • Must have administrative work experience. Prior experience working in office performing basic administrative duties

APPLY

AudioControl
22410 70th Avenue West
Mountlake Terrace, Seattle, WA 98043

Phone: +1 (425) 775-8461
E-mail: employment@audiocontrol.com

Please note that employees must possess valid identification and reliable transportation. All new hires at AudioControl are required to supply references, undergo a routine drug screening test and background check.

SENIOR DESIGN ENGINEER

“We are a pioneer and leader in the consumer electronics industry designing, engineering and manufacturing audio products that excite, delight and entertain our customers. We are passionate about creating best in class, market leading solutions that deliver amazing audio and video performance from home to car to pro, ‘pro-sumer’ and beyond!”

As part of AudioControl’s engineering team, our senior design engineer plays a leading role in delivering new products to market. The role is an active part of the engineering team, actively designing and engineering new audio products for the home, pro and automotive markets, from definition through to manufacturing with minimal supervision.

Location: Mountlake Terrace, WA, USA

RESPONSIBILITIES

  • The successful applicant will work as part of the engineering team to define the scope and requirements of distinctive new products for a variety of channels and markets with a focus on ‘Making Good Sound Great’.
  • Deliver the product development goals of highest quality, innovative features, on time delivery and profitability for new products, product upgrades and updates.
  • Be part of AudioControl’s innovative engineering team, identifying and implementing new technologies that meet AudioControl’s product strategy as well as identifying trends in engineering that can help AudioControl gain competitive advantage in the market, improve our existing and new products and reduce product costs.
  • Help introduce best practices in engineering design documentation, manufacturing, and operations ensuring that products meet the high standards of engineering and manufacturing that AudioControl is known for in its markets, ensuring the quality and integrity of the product design and build is maintained from conception through manufacturing to the many years of trouble-free use by our customers.
  • Actively design, engineer and manage their own set of engineering projects, taking the lead on engineering design and delivery to ensure we meet our product roadmap goals and innovate for future growth.
  • Design audio processors, power amplifiers (Class-D as well as AB, G & H desired) and other products, including analog and digital circuitry. Tasks will include: mechanical design, circuit simulation, embedded code writing, schematic capture, PCB layout review, writing work instructions and assembly documentation, and supporting initial manufacturing.
  • Design to meet overall product requirements, document designs, and verification methods and results. Design for, and resolve issues arising with, thermal, EMC and agency requirements. Make significant contributions to feasibility and cost studies, project planning, verification plans, design specifications and design reviews.
  • Assist with product definition, manufacturing introduction support, validation testing, and ongoing sustaining engineering. Actively participate in peer reviews of designs, materials, and procedures.

ATTRIBUTES

  • A good understanding of the ‘audio/video world’ with experience in all aspects of audio/video electrical engineering and conversant and comfortable with analog, digital AV and current/future audio technology trends!
  • A demonstrated respect for the highest quality standards in audio with a passion and understanding for achieving great sound and delivering a superior entertainment experience!
  • The ability to work in a complex world of the known & unknown, demonstrating ease in sorting many contradictory issues with the outcome of developing exciting, innovative new products!
  • A strong attention to detail, project management and a disciplined product development process approach with the ability to work cross collaboratively and be flexible in most everything!
  • The ability to move AudioControl in product engineering and technological directions including the worlds of digital audio/video, networking, future engineering design and best practices!
  • A passionate ‘product advocate’ who sees the present and past as only a foundation for a different future with a willingness to try the apparently impossible!

SKILLS

  • Specific experience in engineering and developing a diverse range of audio products. Active hands-on involvement and experience in electrical engineering design and product conception and delivery, with responsibility for your own product projects is required.
  • Strong teamwork skills: Willing to support colleagues in technical, decision making, and other areas as necessary.
  • Use of standard schematic capture, mechanical design, and circuit simulation programs. Familiarity with Pads Logic, Pads PCB, Altium and SolidWorks desired.
  • Hardware debugging, component level troubleshooting, familiarity with Audio Precision analyzers, oscilloscopes, AC power analyzers, spectrum analyzers, current probes, oscilloscopes, and all the other typical tools of the trade is a must.
  • Use of MS Office (notably Word, Excel).
  • High standard of analytical skills for problem solving required.
  • Excellent interpersonal skills, for resolving technical issues.

EDUCATION

  • BSEE (4-year degree) or equivalent.
  • 5+ years’ experience as a design engineer in analog and mixed signal electronics, with a strong preference for expertise in power amplification and audio signal processing.

APPLY

AudioControl
22410 70th Avenue West
Mountlake Terrace, Seattle, WA 98043

Phone: +1 (425) 775-8461
E-mail: employment@audiocontrol.com

Please note that employees must possess valid identification and reliable transportation. All new hires at AudioControl are required to supply references, undergo a routine drug screening test and background check.

ABOUT AUDIOCONTROL

AudioControl is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with this Company depends solely on your qualifications and experience.

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